Remote•North America
Remote
Mid Level
Full Time
29 days ago
remoteB2B SaaScustomer onboardingquality managementlife sciences
Requirements
- •3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
- •OR 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry
- •Demonstrated experience as a trusted advisor to customers/clients
- •Great communication skills across multiple mediums (video conference, phone, email)
- •Willingness to learn and use coaching feedback to improve
- •Experience with project management software
- •Exceptional organizational and time management skills
- •The ability to thrive in a fast-paced environment
What You'll Do
- •Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
- •Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
- •Effectively manage all project communications, both internally and externally with customers
- •Educate and enable customers on Qualio products and best practices
- •Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
- •Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
- •Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused
Benefits
- •Competitive salary
- •Matching 401k
- •Medical, Dental, and Vision Benefits
- •Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
- •Unlimited PTO policy
- •Company allowance for home office supplies
- •12 weeks paid parental leave
- •Opportunity to make a difference through helping life-saving products get to market
About Qualio
Qualio is a quality management system helping life sciences companies bring quality products to the market.
San Francisco, CA, US
100 - 250
Biotechnology