North America •North America
Remote
Mid Level
Full Time
16 days ago
remoteB2B SaaScustomer successaccount managementhealthcarelife sciences
Requirements
- •3+ years of Customer Success in a B2B SaaS company
- •Proven expertise in driving account expansion in medium to large accounts
- •Experience in building multi-threaded relationships in assigned customer accounts
- •Demonstrated experience as a trusted advisor to customers
- •Great communication skills across multiple mediums (video conference, phone, email)
- •Experience in customer success planning
- •Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares)
- •Exceptional organizational and time management skills
- •The ability to thrive in a remote, fast-paced environment
What You'll Do
- •Maintain a revenue base by managing retaining and expanding a book of business
- •Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
- •Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
- •Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
Nice to Have
- •Experience in quality, healthcare or life sciences industries
- •Experience with eQMS systems
- •Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485
Benefits
- •Competitive salary
- •Matching 401k
- •Medical, Dental, and Vision Benefits
- •Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
- •Unlimited PTO policy
- •Company allowance for home office supplies
- •12 weeks paid parental leave
- •Opportunity to make a difference through helping life-saving products get to market
About Qualio
Qualio is a quality management system helping life sciences companies bring quality products to the market.
San Francisco, CA, US
100 - 250
Biotechnology