Remote
Remote
Senior
Full Time
22 days ago
💰$110,000 - $130,000
remotehealthcareEHRcustomer success
Requirements
- •5+ years of deep EHR integration and workflow knowledge
- •Demonstrated experience with expanding customers and building franchises
- •Functional understanding of data formats like HL7v2, XML, X12, APIs
- •Understanding of various healthcare workflows
- •Ability to proactively identify new solutions, scopes, and processes for customers
- •Interest in working with ambiguous and changing responsibilities and initiatives
What You'll Do
- •Partner with enterprise and scaling customers to execute on all post-sale functions
- •Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- •Collaborate internally to manage customer success plans and escalations
- •Maintain internal documentation relating to customers and processes
- •Create collateral for customer to use at scale
- •Keep up to date with product enhancements
- •Monitor industry trends and how they impact our customers
Nice to Have
- •Customer Success experience preferred
Benefits
- •100% remote first culture (must be based in the US)
- •Unlimited Flexible Time Off
- •15+ Observed Holidays
- •Rest & R^Charge days (guaranteed a 3-day weekend each month)
- •R^Charge (6 weeks paid sabbatical + stipend)
- •401k match 50% for up to 8% on Day 1
- •Medical/Dental/Vision Benefits on Day 1
- •HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- •Paid Parental Leave (16 weeks)
- •Productivity Stipend & Wellness Fund
- •Redox Issued MacBook
- •Virtual and/or in-person Team & Company Events
- •Stock Options
- •Employee Referral Bonus Program
About Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions.
Madison, WI, US
100 - 250
Healthcare