Remote
Remote
Senior
Full Time
💰$115,000 - $130,000
remotehealthcareEHRcustomer onboardingtechnical onboardingSaaSAI tools
Requirements
- •5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry
- •Hands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs
- •Deep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems
- •Demonstrated experience working directly with customers to understand their business needs and translate them into technical solutions
- •Exceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges
- •Proven success managing a portfolio of multiple, concurrent software projects from start to finish
- •A self-driven work ethic and a demonstrated ability to operate with a high degree of autonomy and initiative
- •Proficiency with AI tools and demonstrated ability to use AI effectively to enhance productivity and decision-making
What You'll Do
- •Partner with customers from contract assignment through their onboarding experience
- •Manage multiple customers and projects at different stages in their onboarding journey with different levels of urgency
- •Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
- •Guide customers through training and troubleshooting as they develop against our API
- •Partner with customers as they prepare operationally, and create documentation for integrations
- •Help customers understand how to use the Redox tools optimally
- •Work with customers and their customers to guide them through integrating with their first site
- •Collaborate internally to manage customer onboarding, success plan, and escalations
- •Maintain internal documentation relating to customers and processes
- •Create onboarding collateral for use through our learning management system
- •Keep up to date with product enhancements and how to teach customers to use them
- •Monitor industry trends and how they impact our customers
Nice to Have
- •Demonstrated experience with expanding customers and building franchises
- •Direct experience with one or more healthcare interface engines (e.g., Mirth Connect, Rhapsody, Corepoint, Cloverleaf)
- •Experience acting as a mentor or subject matter expert on a project team, guiding colleagues and influencing cross-functional partners to achieve a common goal
- •Previous experience thriving in the dynamic environment of a high-growth, scaling technology company
Benefits
- •100% remote first culture (must be based in the US)
- •Unlimited Flexible Time Off
- •15+ Observed Holidays
- •Rest & R^Charge days (guaranteed a 3-day weekend each month)
- •R^Charge (6 weeks paid sabbatical + stipend)
- •401k match 50% for up to 8% on Day 1
- •Medical/Dental/Vision Benefits on Day 1
- •HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- •Paid Parental Leave (16 weeks)
- •Productivity Stipend & Wellness Fund
- •Redox Issued MacBook
- •Virtual and/or in-person Team & Company Events
- •Stock Options
- •Employee Referral Bonus Program
About Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions.
Madison, WI, US
100 - 250
Healthcare