Remote
Remote
Senior
Full Time
about 2 months ago
💰$133,000 - $153,000
remotehealthcaretechnical account managementsenior manager
Requirements
- •7+ years of professional experience including 3+ years managing and developing customer-facing teams.
- •Proven success leading teams focused on renewing, expanding, and growing enterprise accounts with Net Revenue Retention/Expansion experience.
- •Strong business acumen translating technical value propositions into quantifiable business impact and ROI.
- •Experience developing customer accounts into long-term strategic franchises with upsell and cross-sell success.
- •Deep EHR integration, workflow knowledge, and clinical understanding to drive solution adoption and maximize utilization.
- •Ability to inspire execution, commercial focus, and accountability while fostering collaborative relationships.
- •Excellent executive-level communication, negotiation, and presentation skills.
What You'll Do
- •Lead a team of Technical Account Managers focusing on strategic, commercially-minded partnership.
- •Develop data-driven strategies to secure renewals, identify expansion opportunities, and increase lifetime value of enterprise accounts.
- •Leverage healthcare, clinical workflow, and EHR knowledge to recommend new solutions and integration scopes.
- •Maximize Gross Revenue Retention (GRR) and drive Net Revenue Retention (NRR) through proactive account management and expansion.
- •Act as executive sponsor for key accounts to ensure contract renewals and mitigate churn risk.
- •Manage, mentor, and develop a team of Senior TAMs to meet revenue retention and account expansion targets.
- •Serve as a trusted advisor translating technical challenges into financially sound strategies for customers.
- •Drive cross-functional alignment with Sales, Product, and Engineering to manage customer success plans and escalations.
- •Monitor industry trends and product enhancements to guide customers toward new features for operational efficiency and growth.
Nice to Have
- •Prior experience in a commercial-facing technical leadership role within the healthcare or health-IT industry.
Benefits
- •100% remote first culture (must be based in the US)
- •Unlimited Flexible Time Off
- •15+ Observed Holidays
- •Rest & R^Charge days (guaranteed a 3-day weekend each month)
- •R^Charge (6 weeks paid sabbatical + stipend)
- •401k match 50% for up to 8% on Day 1
- •Medical/Dental/Vision Benefits on Day 1
- •HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- •Paid Parental Leave (16 weeks)
- •Productivity Stipend & Wellness Fund
- •Redox Issued MacBook
- •Virtual and/or in-person Team & Company Events
- •Stock Options
- •Employee Referral Bonus Program
About Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions.
Madison, WI, US
100 - 250
Healthcare