Remote
Remote
Director
Full Time
💰$185,000 - $205,000
remotehealthcarecustomer successdirectorhealth techinteroperability
Requirements
- •Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies
- •Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers
- •Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one
- •Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation
- •Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems
- •Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team
- •Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal
- •Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred
- •Comfortable operating in a remote, asynchronous organizational culture
- •Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships
What You'll Do
- •Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers
- •Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day
- •Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers
- •Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection
- •Identify and surface signal for direct commercial relationships between Redox and provider systems over time
- •Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today
- •Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot
- •Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes
Nice to Have
- •Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR)
- •Experience building a net-new function or team within a growth-stage company
- •Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking
Benefits
- •100% remote first culture (must be based in the US)
- •Unlimited Flexible Time Off
- •15+ Observed Holidays
- •Rest & R^Charge days (guaranteed a 3-day weekend each month)
- •R^Charge (6 weeks paid sabbatical + stipend)
- •401k match 50% for up to 8% on Day 1
- •Medical/Dental/Vision Benefits on Day 1
- •HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- •Paid Parental Leave (16 weeks)
- •Productivity Stipend & Wellness Fund
- •Redox Issued MacBook
- •Virtual and/or in-person Team & Company Events
- •Stock Options
- •Employee Referral Bonus Program
About Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions.
Madison, WI, US
100 - 250
Healthcare