Colombia•Argentina•Mexico•Bolivia•Brazil•Chile•Guatemala•Latin America•Peru•Uruguay
Remote
Senior
Full Time
about 2 months ago
remotecustomer successSaaSglobal payrollglobal employmentstartup
Requirements
- •2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
- •Experience working in global HR, Payroll or Global Mobility
- •Excellent English
- •Clear communication and strategic thinking
- •Time Management skills
- •Collaboration skills
- •Independence and autonomy
- •Empathy
- •Motivation and passion for the mission
What You'll Do
- •Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction
- •Partner cross-functionally to proactively resolve issues affecting client experience or employee experience
- •Develop and execute customer health and retention strategies using data and feedback to anticipate risks and drive recovery plans
- •Maintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platform
- •Partner with Hiring Success Managers and clients to ensure committed FTE hires under the MSA are activated efficiently and on time
- •Identify and remove operational blockers to speed up time-to-revenue and time-to-value
- •Provide feedback and insights to improve activation processes and onboarding experience
- •Identify strategic expansion opportunities across products and countries
- •Educate customers on new platform capabilities and complementary services
- •Influence buying decisions through trusted relationships and data-backed recommendations
- •Maintain a consultative approach focusing on long-term customer success and retention-driven growth
- •Cultivate customer advocates by driving strong outcomes and satisfaction
- •Encourage positive public feedback such as G2 reviews, case studies, testimonials
- •Partner with Marketing to spotlight success stories that elevate the RemoFirst brand
- •Act as a trusted advisor on global employment providing clients with informed guidance on country-specific employment practices
- •Keep internal knowledge bases up to date with new learnings and regulatory changes
- •Stay informed about RemoFirst product releases to serve as a platform expert and communicate relevant updates to clients
- •Provide structured feedback from clients to Product, Operations, and Leadership teams to influence roadmap and service improvements
- •Contribute to CXG process optimization projects, documentation, and best practice development
- •Support cross-functional collaboration initiatives aimed at reducing ticket escalations and improving overall efficiency
Benefits
- •Startup environment with voice and influence
- •Experience hyper-growth scale and help build a global team
- •Work for a market leader with clients like Microsoft and Mastercard
- •Competitive compensation
- •Top-of-the-range work equipment
- •100% remote work
- •PTO regulated by local statutory
- •Culture of respect, kindness, and right to fail
- •Diversity and inclusion
About RemoFirst
RemoFirst is an Employer of Record -- a global payroll and international HR platform to legally employ talent from anywhere in the world.
San Francisco, CA, US
100 - 250
HR & Recruiting