Romania•Poland•Brazil•Argentina•Mexico•South Africa•Egypt•Spain•Portugal
Remote
Mid Level
Full Time
about 2 months ago
Enablement ManagerCustomer ExperienceGrowthRemote-firstHR TechSaaS
Requirements
- •Experience in enablement, operations, CX, or a related role
- •Strong ability to simplify complex product and process changes in fast-paced, scaling environments
- •Excellent written and verbal communication skills
- •Strong organizational skills and attention to detail
- •Proven ability to collaborate effectively in a remote-first, globally distributed environment
- •Proactive nature: anticipate challenges, take initiative, and seek improvements
What You'll Do
- •Design and execute enablement programs aligned with CXG priorities and business goals
- •Partner with CXG leadership to identify capability gaps and enablement needs across teams
- •Ensure enablement supports both day-to-day execution and strategic change initiatives
- •Act as the connective tissue between strategy, product changes, and frontline execution
- •Support CXG initiatives that require coordinated rollout and behavior change
- •Enable teams on new or updated processes, workflows, product features and enhancements, policies, compliance requirements, guardrails, system changes, tooling updates, AI-powered support and automation solutions
- •Translate changes into actionable guidance for teams
- •Support smooth rollouts with minimal disruption to operations
- •Create, maintain, and improve CXG playbooks, SOPs, training materials, role-based guides, knowledge base and internal documentation
- •Partner with SMEs to convert tribal knowledge into scalable assets
- •Drive enablement beyond initial rollout through reinforcement plans, office hours, refreshers, and micro learnings
- •Track enablement effectiveness using metrics such as adoption and usage, time-to-proficiency, error reduction and escalation trends
- •Continuously iterate based on feedback and outcomes
- •Be accountable for CXG teams adoption of new tools, processes, and AI solutions
- •Ensure faster ramp for new hires and smoother transitions during change
- •Reduce escalations driven by knowledge or process gaps
- •Ensure clear, consistent execution across Support, Hiring, Offboarding, CSM, and Vendor teams
- •Ensure teams feel informed, supported, and empowered to operate with agency
Nice to Have
- •2+ years of experience in Account Management, Customer Success or Customer Support roles, ideally within an HR Tech SaaS environment
- •Experience as HR Business Partner or in HR operations
- •Familiarity with LMS tools, knowledge bases, QA, or enablement platforms
- •Experience enabling AI-driven workflows or automation solutions
- •Exposure to global or distributed teams
Benefits
- •Startup environment with tangible impact and voice
- •Growth opportunities in a fast-growing team
- •Work for a market leader supporting companies like Microsoft and Mastercard
- •Remote-first work flexibility
- •Competitive compensation
- •Best-in-class tools and growth resources
About RemoFirst
RemoFirst is an Employer of Record -- a global payroll and international HR platform to legally employ talent from anywhere in the world.
San Francisco, CA, US
100 - 250
HR & Recruiting