Americas•EMEA
Remote
Mid Level
Full Time
8 days ago
remotefintechsales operationsmarketingcustomer supportCRMautomation
Requirements
- •3+ years in client-facing role spanning sales, account management, or customer support, ideally in fintech/payments
- •1-2 years of marketing or growth experience running campaigns, producing content, or managing CRM-driven outreach
- •Track record of closing and managing a high volume of client relationships
- •Comfortable operating across ambiguity and in client calls, data reviews, and cross-functional meetings
- •Comfortable with AI tools and building automations
- •Strong analytical instincts; experience with CRM, support, and analytics tools (Salesforce, Notion, Linear, Zendesk/Intercom, Google Analytics or similar)
- •Excellent written and verbal communication; calm under pressure
- •Detail-oriented with bias toward process improvement and documentation
- •Ability to work overlapping hours with US timezones
What You'll Do
- •Evaluate new leads
- •Onboard customers
- •Support customers once live
- •Handle operational and risk work
- •Work closely with Product, Sales, Support, Finance, and Marketing teams
- •Run screening through onboarding independently
- •Report on funnel size and quality
- •Contribute to marketing and content initiatives
- •Surface customer needs and ops improvements
- •Run full sales cycle end-to-end
- •Oversee marketing efforts and track campaign and pipeline performance
- •Implement automations and workflow changes
- •Manage risk throughout the sales lifecycle
- •Contribute to Product roadmap
- •Serve as point of contact for Legal, Operations, and Data on partner and regulatory questions
Nice to Have
- •Experience with payment operations, fraud/risk workflows, or compliance-adjacent processes
- •Exposure to mobile apps or embedded finance industries
Benefits
- •Competitive equity in a fast-growing, Series C startup backed by top-tier investors including Y Combinator
- •10-year window to exercise vested equity options
- •Fully remote and flexible work environment
- •4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
- •$2,000 USD for workspace setup
- •$1,000 USD annual stipend for continuous learning
