Americas•EMEA
Remote
Senior
Full Time
remote-firstequitycustomer successleadershipstrategic role
Requirements
- •Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function
- •Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups
- •Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team
- •Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems
- •Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment
- •Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain
- •Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering
- •Experience managing both generalists and specialists
- •Evidence of turning repeated one-to-one work into scalable systems
- •Strong written communication, directness, and remote-first operating habits
- •Evidence of hiring, coaching, performance management, and raising the leadership and talent bar
What You'll Do
- •Own Customer Growth strategy across the full customer base
- •Build segmentation and coverage
- •Lead through the CSM Team Lead
- •Identify high-potential customers early
- •Govern Growth Advisory
- •Make Growth Advocacy a customer-education channel
- •Build Customer Enablement and Scaled Growth
- •Drive meaningful product adoption
- •Create clear cross-functional decision rights
- •Build the customer-insight loop
- •Own the function
Nice to Have
- •Have led CSMs and advisory, education, lifecycle, or enablement teams together
- •Have scaled a customer-facing function through a major company-growth stage
- •Have worked in a hybrid self-serve, product-led, and enterprise business
- •Have firsthand experience as an app operator, growth leader, founder, or consultant
- •Have built product-led or tech-touch Customer Success programs
- •Have helped productize or commercialize an advisory or professional-services capability
Benefits
- •Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- •10-year window to exercise vested equity options
- •Fully remote and flexible work environment
- •4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
- •$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning
About RevenueCat
RevenueCat is a subscription management platform for apps that monetize through in-app purchases.
San Francisco, CA
50 - 100
Finance