United States - Remote
Remote
Mid Level
Full Time
💰$60,000 - $93,000
remoteB2B SaaSenterprise accountsAI toolsclient success
Requirements
- •2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS
- •Experience supporting enterprise clients with multiple stakeholders and complex business requirements
- •Experience with renewals, client health, value realization, and client risk management
- •Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels
- •Experience using CRM or Client Success platforms to manage client workflows and data
- •Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement
What You'll Do
- •Serve as the primary relationship owner for assigned enterprise accounts
- •Align Rithum’s capabilities to client goals and define measurable success outcomes
- •Lead business reviews and success checkpoints to demonstrate value and align on priorities
- •Monitor client health and proactively address risks and client needs
- •Own renewal planning and execution, including forecasting and risk mitigation
- •Identify expansion opportunities aligned to client goals, usage, and business strategy
- •Partner with Sales on account planning and expansion execution
- •Support commercial discussions across pricing, packaging, and contract changes
- •Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities
- •Maintain accurate client, renewal, and opportunity data
- •Use AI, client data, and Client Success tools to improve insights, preparation, and productivity
- •Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client
- •Share client feedback and emerging needs with relevant internal teams
Nice to Have
- •3+ years of progressive client-facing experience
- •Experience in SaaS, e-commerce, marketplace, or related technology environments
- •Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools
- •Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce