United States - Remote
Remote
Mid Level
Full Time
12 days ago
💰$65,000 - $117,000
remoteAI toolsSalesforceGainsightPendobusiness systems analyst
Requirements
- •2+ years of experience administering Salesforce and Gainsight
- •Experience configuring enterprise applications, automation, permissions, integrations, and data management
- •Experience supporting APIs, data synchronization, and cross-platform system dependencies
- •Ability to translate business requirements into scalable technical solutions
- •Strong analytical and problem-solving skills with the ability to diagnose and resolve technical and data quality issues
- •Ability to manage competing priorities while supporting multiple stakeholder groups
- •Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through documentation, communication, data analysis, automation, or workflow optimization
- •Proficiency with Microsoft Office, including Excel
What You'll Do
- •Administer Salesforce for Services in the Brands and Retailers Business Units organization, including configuration, automation, permissions, and deployments
- •Partner with the central Salesforce and IT teams to coordinate releases and enterprise platform changes
- •Configure AI capabilities, including Agentforce, AI case summaries, case classification, and response drafting
- •Translate business requirements into scalable platform solutions
- •Administer Gainsight, including health scoring, automation, programs, dashboards, and reporting
- •Maintain Salesforce-Gainsight integrations, monitoring APIs, data synchronization, and platform performance
- •Administer Staircase AI integration and ensure customer health data remains accurate and actionable
- •Build scalable automations and maintain sustainable platform configuration aligned with the established roadmap
- •Administer Pendo, including configuration, guides, permissions, and feature enablement
- •Analyze adoption data and provide recommendations that improve product adoption and operational effectiveness
- •Enable self-service capabilities while maximizing platform utilization
- •Maintain reliable integrations and data consistency across Salesforce, Gainsight, Pendo, Staircase AI, and other supported platforms
- •Troubleshoot system, integration, and data quality issues while minimizing operational disruption
- •Support Services teams by balancing platform requests through established prioritization processes
- •Assume ownership of additional Services technologies as the technology portfolio evolves
- •Identify opportunities to improve efficiency through AI, automation, and repeatable processes
- •Maintain current platform certifications and stay informed on emerging capabilities across supported technologies
- •Collaborate closely with peers across the Brands and Retailers services organizations to ensure platform optimization
Nice to Have
- •Bachelor's degree
- •4+ years of enterprise systems administration experience
- •Administrator certification in Salesforce, Gainsight, Pendo, or comparable platforms
- •Experience with Salesforce-Gainsight integrations, customer health scoring, and Journey Orchestrator (Programs)
- •Experience implementing Salesforce AI capabilities (e.g., Agentforce or Einstein) or comparable AI technologies
- •Experience supporting Client Success, Support, Onboarding, or Services Operations in a SaaS or commerce technology environment
- •Strong communication, organization, and process improvement skills
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce