United States - Remote
Remote
Senior
Full Time
💰$100,000 - $168,000
remoteB2B SaaSclient successteam leadershipstrategic accountsAI usage
Requirements
- •5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment
- •1+ years of experience leading and coaching client-facing teams
- •Experience supporting clients with at least $250K in annual recurring revenue (ARR)
- •Experience with renewals, client escalations, and expansion opportunities in partnership with Sales
- •Strong communication, coaching, organizational, and cross-functional partnership skills
- •Ability to use client and portfolio data to identify risks, opportunities, and actions
- •Experience leveraging AI and technology to improve productivity, insights, or client outcomes
What You'll Do
- •Lead a team of Client Success Managers responsible for strategic and high-value client relationships
- •Coach and support team in driving value realization, retention, renewal, and growth
- •Partner across company to resolve client needs and deliver strong outcomes
- •Guide CSMs in driving adoption, value realization, retention, and long-term success
- •Support CSMs in navigating complex client organizations and building strong relationships
- •Manage client escalations and coordinate resources to resolve issues
- •Monitor portfolio health and take action on client risks and opportunities
- •Oversee renewal planning and execution
- •Partner with Sales to identify and support expansion opportunities
- •Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth
- •Use client and portfolio data to identify risks, opportunities, and actions
- •Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities
- •Coordinate cross-functional resources to resolve client challenges
- •Share client feedback and emerging needs with internal teams
- •Reinforce consistent processes and responsible use of AI and automation
- •Lead, coach, and develop CSMs
- •Set clear expectations and coach team on client engagement and success planning
- •Manage performance and development through coaching and feedback
- •Foster a high-performing team focused on client value and business outcomes
- •Responsible for hiring, building and leading teams
Nice to Have
- •8+ years of experience in Client Success, account management, renewals, or related client-facing roles
- •Prior people management experience in Client Success or related function
- •Experience in enterprise SaaS, e-commerce, marketplace, retail technology, or related environments
- •Familiarity with Salesforce, Claude, Gainsight, and AI-enabled client or productivity tools
- •Bachelor’s degree in Business, Marketing, Communications, or related field
Benefits
- •Medical, dental and vision benefits with company HSA contributions starting Day 1
- •6% 401(k) match
- •Competitive time off package including 20 days PTO, 9 holidays, 2 floating holidays, 7 sick days, 2 wellness days, 1 volunteer day
- •PTO increases with years of service
- •12 weeks primary caregiver leave and 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to Calm app and Employee Assistance Program
- •$65/month remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce