United States - Remote
Remote
Mid Level
Full Time
about 1 month ago
💰$55,000 - $85,000
remoteSaaSe-commerceclient successtechnical support
Requirements
- •2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
- •Fluent in both written and spoken English
- •Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- •Strong working knowledge of Excel and HTML
- •Experience managing multiple complex client projects simultaneously
- •Strong problem-solving skills with a client-focused mindset
- •Excellent communication and presentation skills for both technical and non-technical audiences
- •Strong documentation and process development abilities
- •Experience delivering software training content
- •Ability to thrive in a fast-paced, dynamic environment with shifting priorities
What You'll Do
- •Participate in technical discovery and solution design during late-stage sales cycles
- •Create implementation plans and technical documentation to guide delivery
- •Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
- •Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
- •Provide expert technical recommendations to optimize platform usage and align with client goals
- •Act as the primary technical point of contact for strategic clients during onboarding and post-launch
- •Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution
- •Deliver tailored training and technical enablement sessions to client stakeholders
- •Maintain clear, proactive communication with both technical and non-technical client contacts
- •Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)
Nice to Have
- •Bachelor's degree in computer science, Information Technology, or a related field
- •3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
- •Additional language proficiency is a plus
- •Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues
- •Experience working with enterprise clients and/or in the e-commerce industry
- •Familiarity with remote-based training tools
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce