United States - Remote
Remote
Mid Level
Full Time
about 1 month ago
💰$65,000 - $95,000
remoteSaaSproject managementclient-facingAgileWaterfall
Requirements
- •2+ years of experience in a client-facing role within SaaS, ideally in onboarding or solution engineering
- •Fluent in both written and spoken English
- •Familiarity with product data feed formats (XML, TXT, CSV, JSON), FTP and API
- •Highly organized, able to quickly understand technical concepts, and skilled at crafting clear, digestible messaging for client audiences
- •Strong working knowledge of Excel
- •Experience managing multiple complex client projects simultaneously
- •Strong problem-solving skills with a client-focused mindset
- •Excellent communication and presentation skills for both technical and non-technical audiences
- •Strong documentation and process development abilities
- •Experience delivering software training content
- •Ability to thrive in a fast-paced, dynamic environment with shifting priorities
What You'll Do
- •Independently manage the delivery of complex client implementations from kickoff through completion
- •Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition
- •Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively
- •Serve as the primary execution and coordination point between clients, partners, and internal project teams
- •Communicate project status, risks, and decisions clearly and consistently to stakeholders
- •Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations
- •Maintain accurate schedules, delivery artifacts, and documentation including project plans plans, timelines, risk and decision logs, and retrospectives
- •Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs
- •Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements
Nice to Have
- •Bachelor's degree in computer science, Information Technology, or a related field
- •3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
- •Additional language proficiency is a plus
- •Familiarity in API integrations (REST and SOAP)
- •Experience working with enterprise clients and/or in the e-commerce industry
- •Familiarity with remote-based training tools
- •Formal training or certification in Project Management methodologies (PMI, Agile, etc.)
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce