United States - Remote
Remote
Mid Level
Full Time
about 18 hours ago
💰$60,000 - $100,000
remoteB2B SaaStechnical account managemente-commercecustomer success
Requirements
- •2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- •Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- •Strong proficiency using Excel
- •Foundational understanding of channel requirements, data mapping, and feed architecture.
- •Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- •Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
- •Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- •Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- •Strong verbal and written communication skills.
What You'll Do
- •Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
- •Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
- •Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
- •Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
- •Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
- •Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- •Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
- •Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- •Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
Nice to Have
- •Bachelor's degree in business, engineering, computer science or related technical field.
- •3+ years in technical account management, solution engineering, or implementation roles.
- •eCommerce or product data platform experience.
- •Experience working in cross-functional teams and navigating complex stakeholder environments.
- •Familiarity with SaaS deployment models and scalable system design.
- •Experience working with enterprise or strategic clients in eCommerce or retail technology.
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce