United States - Remote
Remote
Senior
Full Time
about 1 month ago
💰$75,000 - $130,000
remoteB2B SaaSclient successstrategic accountssenior
Requirements
- •3+ years of experience in client success, renewals, or account management in a B2B SaaS environment
- •Demonstrated ability to support strategic accounts with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential
- •Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders
- •Demonstrated proficiency in client relationship management, communication, and internal collaboration
- •Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels
- •Contract management and renewal experience, partnering with procurement teams or legal stakeholders
- •Familiarity with strategic account planning and enterprise procurement or legal processes
- •Excellent organizational skills and the ability to manage multiple priorities effectively
- •High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy
- •Prior eCommerce or eCommerce SaaS experience
What You'll Do
- •Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion
- •Understand and align to each client’s business objectives, industry context, and success measures
- •Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact
- •Proactively engage clients to understand their evolving needs and position Rithum’s offerings accordingly
- •Manage escalations with professionalism, urgency, and confidence to maintain strong client trust
- •Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment
- •Build consultative relationships that connect Rithum’s solutions to the client’s business strategy and challenges
- •Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies
- •Facilitate enablement sessions that improve product adoption and drive business outcomes
- •Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities
- •Coach and mentor less experienced Client Success Managers to support team growth and consistency
- •Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage
- •Partner with Account Executives to support account planning and execute expansion strategies
- •Position new capabilities and services in the context of client needs and competitive pressures
- •Support the development of growth plans that help clients realize additional value from their investment in Rithum
- •Own and execute the renewal process for each account, ensuring accuracy, timeliness, and alignment with client expectations
- •Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals
- •Provide clear, early forecasts of renewal likelihood and engage proactively to address risks
- •Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value
Nice to Have
- •Bachelor's degree in business, Marketing, Communications, or related field
- •5+ years of progressive experience in client-facing roles, with a demonstrated growth path to support increasingly complex and strategic accounts
- •Experience supporting client enablement and training and using data-driven insights to guide decisions
- •Proficiency with Client Success platforms (e.g., Gainsight) and the ability to leverage client data (NPS, CSAT, adoption metrics) to manage risk and drive impact
Benefits
- •Medical, dental and vision benefits with company HSA contributions starting on Day 1
- •6% 401(k) match
- •Competitive time off package including 20 days PTO, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; PTO increases with years of service
- •12 weeks primary caregiver leave and 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce