Central or Mountain United States - Remote•United States - Remote
Remote
Mid Level
Full Time
💰$75,000 - $115,000
remoteAI tools usageautomationIT systems administration
Requirements
- •2+ years of experience in IT systems administration, service desk operations, or a related technical role, including hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar).
- •Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.
- •Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows to resolve moderately complex, ambiguous technical issues.
- •Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.
- •Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution, evidenced by a portfolio, repository, or project example.
- •Located in the United States Central or Mountain time zone, with working hours aligned to that time zone.
- •Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
- •Must be available for occasional travel to Rithum offices - anticipated quarterly.
- •Successful professional experience working in a remote environment.
What You'll Do
- •Design, build, and maintain automation scripts and workflows (e.g., PowerShell, Python, Bash) that streamline IT service delivery, endpoint provisioning, and systems administration tasks.
- •Design, build, and own automated workflows across user lifecycle, device provisioning, and identity lifecycle using Rithum's existing platforms (Okta, Microsoft Entra ID, Intune, Jamf) and API and webhook integrations.
- •Instrument automations with logging and alerting so every action is auditable and measurable, tracking hours saved and errors reduced.
- •Translate manual, repetitive IT operations processes into reliable, documented, automated solutions, adapting existing scripts and tools to address new and evolving business needs.
- •Use AI tools to accelerate script development, troubleshoot automation failures, and draft technical documentation, verifying outputs before they are applied to production systems.
- •Administer, configure, and monitor end-user and identity platforms such as Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium.
- •Administer and support collaboration and productivity platforms such as Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams.
- •Resolve end-user computing issues across Windows and macOS through the ticketing queue, direct messaging, and voice or video sessions, owning requests end-to-end and escalating critical incidents and system alerts to senior IT Operations.
- •Document technical solutions so they are accurate, secure, and aligned with corporate IT and Information Security standards and policies.
- •Partner with the Service Desk, Infrastructure Engineering, and Information Security teams to identify recurring manual tasks that are strong candidates for automation.
- •Collaborate with partner teams to test, deploy, and monitor automation workflows, tailoring communication to technical and non-technical audiences.
- •Provide occasional guidance to Service Desk teammates on scripting fundamentals and automation best practices as experience grows.
- •Document automation workflows, runbooks, and troubleshooting guides so that solutions remain supportable and repeatable across the IT organization.
- •Own the automation knowledge base, keeping runbooks and integration notes current so what you build is repeatable and supportable by others.
- •Apply lessons learned from prior automation efforts to improve reliability, reduce inefficiencies, and anticipate dependencies in future builds.
- •Monitor the performance and reliability of deployed automations, escalating and resolving issues within area of ownership.
- •Use AI as starting point for recurring IT work — configuration research, scripting, troubleshooting, documentation, and solution design.
- •Validate AI-generated scripts, configurations, and recommendations in non-production environments before applying them, following responsible AI use and data security standards.
- •Share effective AI-assisted approaches and prompts with teammates when they meaningfully improve automation quality or speed.
- •Continuously identify opportunities where automation and AI can be applied to Business Technology workflows, escalating larger opportunities to manager.
- •Handle escalations requiring cross-team coordination.
- •Participate in an on-call rotation for urgent issues outside business hours.
Nice to Have
- •3+ years of experience in IT automation, systems engineering, or a DevOps-adjacent role.
- •Certifications such as CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent scripting/automation certifications.
- •Experience integrating automation with IT service management or endpoint management tooling (e.g., ServiceNow, Microsoft Intune, Jira).
- •Experience with workflow orchestration or automation tooling (e.g., Zapier, Make, n8n, Workato).
- •Familiarity with REST API integration patterns and event-driven concepts such as webhooks, triggers, and conditional logic.
- •Exposure to endpoint management and protection platforms (e.g., Microsoft Intune, Jamf, Tanium, CrowdStrike).
- •Personal projects, repositories, or hackathon work demonstrating scripting or automation ability.
Benefits
- •Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- •A 6% 401(k) match
- •Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- •12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- •Accident, critical illness, and hospital indemnity insurance
- •Pet insurance
- •Legal assistance and identity theft insurance plans
- •Life insurance 2x salary
- •Access to the Calm app and the Employee Assistance Program
- •$65/month Remote work stipend for internet
- •Culture and team-building activities
- •Tuition assistance
- •Career development opportunities
- •Charitable contribution match up to $250 per year
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce