Brazil
Remote
Mid Level
Full Time
1 day ago
#LI-Remote
Requirements
- •Minimum 2–3 years of experience in payments operations, financial operations, fraud analysis, or a similar role
- •Strong attention to detail and ability to review transactions and documentation with a high degree of accuracy
- •Experience working with payment systems, payout workflows, or financial transaction processing
- •Familiarity with KYC, AML, and fraud detection procedures
- •Strong written communication skills and ability to coordinate with internal teams regarding payout issues
- •Comfortable working with spreadsheets, dashboards, and operational tools to track financial activity
- •High level of integrity and discretion when handling sensitive financial and personal information
- •Experience working independently while maintaining strict operational processes
What You'll Do
- •Review and process player withdrawal requests in accordance with company policies and sweepstakes regulations
- •Handle payout-related support tickets
- •Verify player identities and documentation as part of KYC procedures
- •Conduct fraud and risk checks to identify suspicious activity, multi-accounting, or abuse of promotions
- •Escalate suspicious activity to the AML / risk team
- •Ensure all payouts are processed accurately and within defined service level timelines
- •Coordinate with payment providers and internal teams to resolve payout issues or transaction failures
- •Work closely with the customer support team to address player inquiries related to redemptions and payouts
- •Maintain detailed records of payout activity, verification steps, and player documentation
- •Monitor payout workflows and flag operational issues, fraud risks, or process inefficiencies
- •Assist with the development and improvement of payout procedures and internal controls
- •Support audits and compliance checks related to payments, player verification, and sweepstakes regulations
- •Track and report key payout metrics including processing times, approval rates, and flagged accounts
- •Stay up to date with sweepstakes casino compliance requirements, payment provider policies, and fraud prevention practices
Nice to Have
- •Experience working in sweepstakes casinos, online gaming, fintech, or payment processing companies
- •Familiarity with payment methods such as ACH, digital wallets, prepaid cards, and gift card payouts
- •Experience using fraud monitoring or risk management tools
- •Understanding of sweepstakes compliance frameworks in the U.S. market
- •Experience supporting payment provider integrations or payout automation systems
Benefits
- •Remote Work Environment
- •Unlimited PTO
- •Paid National Holidays
- •Company-provided MacBook
- •Flexible Independent Contractor Agreement
About Ruby Labs
RubyLabs build high-value products that users will be willing to purchase and use continually.
London, UK
10 - 50
IT Services