Remote in the United States or Canada (West Coast/PT)
Remote
Senior
Full Time
remoteseniorsupport engineercustomer success
Requirements
- •4+ years of hands-on experience in developer support or engineering roles
- •Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js)
- •Demonstrated success in independently owning complex issues from diagnosis to resolution
- •Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship
- •Comfortable operating under pressure while maintaining clarity and empathy
- •Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers
- •Bias toward improving systems, documentation, and processes rather than just resolving individual support requests
- •Curious, proactive, and energized by solving ambiguous problems
What You'll Do
- •Independently own and resolve complex technical issues for enterprise customers
- •Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout
- •Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports
- •Provide informal mentorship and technical guidance to other Support Engineers
- •Collaborate closely with Product and Engineering to surface patterns and influence product improvements
- •Author and improve documentation, guides, and self-serve resources to reduce recurring issues
- •Contribute to infrastructure, tooling, and workflow improvements within the Support organization
- •Participate in community support rotation and model high standards of clarity and empathy
Benefits
- •A highly-skilled, inspiring, and supportive team
- •Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- •A global, multi-culturally diverse group of colleagues and customers
- •Comprehensive health plans and perks
- •A healthy work-life balance that accommodates individual and family needs
- •Competitive salary and stock options program
About Sanity
Sanity is a modern, flexible content platform (the Composable Content Cloud) that replaces legacy CMSs, letting teams build and deliver structured content across digital channels.
San Francisco, California, United States
201-500
Software