US - Remote
Remote
Entry Level
Full Time
Renewal SpecialistSaaSRemote
Requirements
- •Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
- •Ability to discuss contract compliance, expansions, and product pricing with customers
- •Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
- •Experience with Salesforce.com or other CRM systems
- •Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
- •Interest in learning about modern software development and associated technologies
What You'll Do
- •Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
- •Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
- •Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution
- •Educate customers on relevant subscription options based on their current and future product and service goals
- •Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures
- •Help ensure customers are successful and delighted with Sonatype products and services, not merely satisfied
Benefits
- •Parental Leave Policy
- •Paid Volunteer Time Off (VTO)
- •Diversity and Inclusion Working Groups
- •Flexible working practices
About sonatype
Sonatype is the developer-friendly full-spectrum software supply chain management platform helps organizations and software developers.
Fulton, MD, US
500 - 1000
Developer Tools