Remote•Remote
Remote
Mid Level
Full Time
2 days ago
💰$84,800
remotesupport engineertechnical successcustomer support
Requirements
- •Profound curiosity to figure out why something works the way it does
- •Working experience with Unix/Linux and/or Bash
- •Working experience with Kubernetes containerized solutions
- •Working experience with code hosts such as GitHub, GitLab and BitBucket
- •Strong understanding of databases, especially SQL
- •Compassion to meet customers where they are and understand their issues
- •Experience collaborating with cross-functional teams to solve difficult problems for customers
- •Proficiency in communicating complex technical ideas and decisions to a variety of audiences
- •Some experience using Large Language Models (LLMs) and AI tooling
- •2+ years experience in a similar role
What You'll Do
- •Learn about the product, value propositions, customers, team, and practices
- •Learn how Sourcegraph is deployed, product configuration and integrations, code base, and common user needs
- •Work with customers to troubleshoot and solve reported issues
- •Contribute to improving product and handbook documentation
- •Observe trends causing issues for customers and suggest remedies
- •Suggest and take responsibility for improvements for team onboarding, customer experience, and product
Nice to Have
- •Foundational knowledge of APIs and/or Git
- •Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
- •Experience writing code in Go or another language
- •Basic knowledge of or experience with Perforce
- •Basic understanding of AI tools and how developers use them
Benefits
- •Above-average salary
- •Equity
- •Generous perks and benefits
About Sourcegraph
The complete AI SDLC platform where devs can compose code, contextualize knowledge, and catalyze delivery.
San Francisco, CA, US
100 - 200
Developer Tools