MX Payments Ops Specialist

MEXICO

Hybrid

Mid Level

Full Time

5 months ago

Requirements

•Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
•2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
•Fluency in English
•Solid understanding of payment systems, funds flows, and reconciliation processes.
•Strong analytical and problem-solving skills with a data-driven mindset.
•Excellent communication and interpersonal skills to work effectively across teams and with external partners.
•Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.

•Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.
•Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues.
•Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.
•Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.
•Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.
•Support the integration and testing of new payment technologies and solutions.
•Ensure all payment operations comply with relevant regulations and internal policies.
•Provide timely support during system downtimes or payment-related incidents to minimize customer impact.