INT Operations Director, Payments

GLOBAL REMOTE

Remote

Director

Full Time

5 months ago

remotedirectorpaymentsfinancefraud preventionrisk managementteam leadership

Requirements

•Fluency in written and spoken English
•Bachelor’s or Master’s degree in Finance or related field
•Advanced knowledge of global payment systems, region-specific rules and regulations
•Proven experience in fraud, risk, KYC, investigation, and risk management
•Expert experience managing, leading, and building a wider team
•Strong analytical and decision-making skills using data and metrics to drive improvements
•Experience owning and solving complex payment issues
•Understanding of Compliance and Risk Awareness

•Define, own, and manage core payment operations and KPIs such as payment acceptance rates, payment performance, conversion, compliance, and cost
•Oversee development and implementation of fraud prevention and risk management strategies, policies, and procedures
•Continuously analyze market trends in the payment space to improve customer experience
•Monitor business and process metrics to identify solutions and deliver improvements
•Oversee investigations of suspected fraudulent activities with thorough analysis
•Collaborate with cross-functional teams including product and engineering to solve challenges and enhance customer experience
•Recruit, manage, lead, and motivate a team of payment professionals
•Assess and manage changing payment landscapes and industry trends, staying current on regulations and systems
•Establish and revise policy, enforce compliance directives, review system enhancements, and assess operational needs
•Ensure timely resolution of end user issues
•Manage, recruit, and train payment specialists across different geographies
•Act as primary point of contact with network partners to resolve production issues