Remote•AMER
Remote
Senior
Full Time
18 days ago
remoteteam_leadcustomer_successtechnical_architecture
Requirements
- •6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
- •2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment
- •Strong background with relational databases (PostgreSQL preferred) with deep understanding of schema design, indexing, and query performance
- •Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js
- •Clear, confident technical communicator and storyteller able to distill complex technical topics into actionable outcomes
- •Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving
- •Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards
What You'll Do
- •Hire, coach, and grow a global team of Customer Solutions Architects (CSAs) who serve as trusted technical advisors to customers
- •Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey
- •Create structured onboarding, training, and development plans for CSAs
- •Ensure CSAs deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
- •Work directly with strategic customers during complex escalations, architectural deep dives, or critical onboarding milestones
- •Lead and review technical discovery to uncover business and technical objectives and define success criteria
- •Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers
- •Collaborate with Growth team to size deals and identify potential workloads
- •Support team in defining and executing proof-of-value scopes balancing business outcomes with onboarding
- •Build reusable onboarding flows to accelerate time-to-value for new customers
- •Help team build detailed account plans focused on adoption and expansion
- •Provide ongoing technical coaching for CSAs on architecture reviews, schema design, and performance tuning
- •Partner cross-functionally to advocate for customer feedback and communicate roadmap milestones
- •Coach CSAs to act as internal and external champions of Supabase and build trust with customers
Benefits
- •Fully Remote work with global hiring and WeWork membership or co-working allowance
- •ESOP (equity ownership) for every team member
- •Tech allowance for work environment setup
- •Health insurance coverage 100% for employees and 80% for dependents globally
- •Annual off-sites for company gathering
- •Flexible asynchronous work schedule
- •Annual professional development education allowance
About Supabase
Supabase is an open-source backend-as-a-service platform built on Postgres, giving developers a database, authentication, instant APIs, edge functions, realtime subscriptions, storage, and vector embeddings.
San Francisco, California, United States
251-500
Developer Tools