Remote
Remote
Mid Level
Full Time
13 days ago
remotesupport engineerdeveloper supportSQLPostgreSQLLinuxGitHubcustomer support
Requirements
- •3+ years of experience providing developer support to technical customers
- •Proficient in SQL (ideally PostgreSQL)
- •Excellent communication skills and fluency in English
- •Skilled in using Linux/Unix operating systems and the command line
- •Experienced working with GitHub Issues and Discussions
What You'll Do
- •Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
- •Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- •Monitor multiple feedback channels, e.g. Github Issues & Discussions
- •Identify where internal tooling might be developed or obtained to improve support efficiency
- •Reproduce issues, create test cases and improve test coverage, if you have experience with testing
Nice to Have
- •Database administration experience
- •Familiarity with popular JavaScript frameworks like React, Vue, and Svelte
- •Experience with Node.js
- •Degree in Computer Science
Benefits
- •Fully Remote
- •ESOP (equity ownership)
- •Tech Allowance for work environment setup
- •Health Benefits covering 100% for employees and 80% for dependents
- •Annual Off-Sites for company gathering
- •Flexible Work with asynchronous operation
- •Professional Development allowance for education
About Supabase
Supabase is an open-source backend-as-a-service platform built on Postgres, giving developers a database, authentication, instant APIs, edge functions, realtime subscriptions, storage, and vector embeddings.
San Francisco, California, United States
251-500
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