United States
Remote
Senior
Full Time
6 days ago
IT AutomationAI AgentsJira Service ManagementGoogle WorkspaceOktaPythonBashGoogle Cloud Vertex AIWorkflow AutomationMentorship
Requirements
- •5+ years in IT engineering, systems administration, DevOps, or IT automation with a track record of eliminating manual work through automation
- •Strong scripting and programming skills in Python and/or Bash
- •Fluency working with REST APIs, webhooks, and JSON
- •Hands-on experience with Jira Service Management including workflow and automation configuration
- •Experience administering or integrating Google Workspace and Cloud Identity (Okta)
- •Demonstrated experience building with AI including LLM APIs and prompt engineering
- •Hands-on experience with Google Cloud Vertex AI for AI/agent workloads
- •Experience with workflow orchestration / iPaaS tooling such as n8n, Zapier, or Tines
- •Ability to mentor peers and communicate technical concepts to non-technical stakeholders
What You'll Do
- •Identify high-volume, repetitive IT processes and automate them end to end
- •Design and ship workflow automation across the IT service management platform including request types, approval flows, SLAs, queues, and automation rules
- •Build integrations between systems using APIs, webhooks, and iPaaS / orchestration tooling
- •Stand up and maintain self-service capabilities for employees
- •Define and track automation KPIs and report progress to IT leadership
- •Build, evaluate, and maintain AI agents for IT use cases
- •Implement guardrails and human-in-the-loop approval gates for AI agents
- •Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns
- •Establish evaluation, monitoring, and audit practices for AI agents
- •Coach existing systems administrators in scripting, version control, API usage, and automation design
- •Establish engineering practices for the IT team including source control, code review, testing, documentation, and change management
- •Run knowledge-sharing sessions and create reusable templates, libraries, and playbooks
- •Champion an automation-first mindset
- •Own the lifecycle of automations and agents including monitoring, alerting, error handling, and graceful failure
- •Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet security requirements
- •Maintain clear documentation and runbooks for automations
Nice to Have
- •Experience in a high-growth SaaS or technology company
- •Familiarity with infrastructure-as-code and CI/CD concepts applied to IT automation
- •Exposure to data tooling such as SQL and BigQuery for reporting and agent context
- •Relevant certifications (Google Cloud, Google Workspace, Okta, JSM)
- •Experience standing up or contributing to an Automation Center of Excellence
Benefits
- •Remote First work environment
- •Unlimited vacation in most locations
- •Health, dental, vision and savings plan
- •Training reimbursement
- •Work from home reimbursement
- •Diverse and dynamic teams
- •Opportunity to have a real impact on the business
- •Social activities both in person and virtual
- •Optional in person meet-ups and ability to travel to international offices
- •Employee referral program
About Tempo
Tempo is the leader in time management, resource planning, and budget management for software engineering and product management teams.
Burlington, MA, US
250 - 500
Time Tracking