United States•Canada
Remote
Mid Level
Full Time
endpoint managementdevice managementOkta SSOJira Service ManagementUnified Endpoint Managementremote workAI-assisted automationIT supportsecurity
Requirements
- •Hands-on administration of Okta single sign-on including application integrations, provisioning, and access policies
- •Experience delivering IT support through Jira Service Management including workflows, request types, and automation
- •Experience working in a SaaS or technology company environment
- •Experience supporting a remote workforce
- •Hands-on experience using AI tools and/or AI-assisted automation
- •Based in North America and able to work core hours in EST or CT time zones
- •3+ years in endpoint management, IT operations, desktop/device support or similar role
- •Hands-on experience administering Unified Endpoint Management tooling across macOS, Windows, iOS/iPadOS, Android, and Linux
- •Solid understanding of endpoint security including EDR, disk encryption, patch management, and configuration hardening
- •Working knowledge of identity and access management concepts and least-privilege principles
- •Strong troubleshooting and systems thinking skills
- •Excellent communication and customer-service skills
- •Bias toward automation and continuous improvement
- •Experience in high-growth environments with scripting experience (Bash, PowerShell, Python) is a plus
What You'll Do
- •Own the full endpoint device lifecycle including procurement, provisioning, configuration, refresh, and secure retirement/wipe across macOS, Windows, Linux and BYOD mobile devices
- •Administer and optimize Unified Endpoint Management (UEM) tooling to enforce configuration baselines, patching, encryption, and compliance policies
- •Administer Okta SSO including managing single sign-on, application integrations, provisioning/deprovisioning, and access policies
- •Deliver endpoint support through Jira Service Management (JSM) including triaging, resolving, and escalating tickets and building workflows and automation
- •Lead device onboarding and offboarding ensuring new hires are equipped and departing employees’ access and devices are secured
- •Enforce and monitor endpoint security posture including endpoint detection and response, disk encryption, patch compliance, and configuration hardening
- •Maintain accurate device inventory and asset management
- •Apply AI-assisted tooling and automation to endpoint operations to scale IT operations
- •Partner with Information Security on audits, access reviews, and evidence collection
- •Document standards, runbooks, and self-service resources for endpoint operations
- •Support the Tempo Way of Working using Tempo and Jira products to manage work
Nice to Have
- •Scripting experience (e.g., Bash, PowerShell, Python)
Benefits
- •Remote First work environment
- •Unlimited vacation in most locations
- •Health, dental, vision and savings plan
- •Training reimbursement
- •Work from home reimbursement
- •Diverse and dynamic teams
- •Opportunities for professional development including conferences, courses, and mentorship
- •Optional in person meet-ups and ability to travel to international offices
- •Employee referral program
- •Social activities both in person and virtual
About Tempo
Tempo is the leader in time management, resource planning, and budget management for software engineering and product management teams.
Burlington, MA, US
250 - 500
Time Tracking