Germany•Austria•Andorra•Albania•Belgium•Belfast•Brighton•Bulgaria•Birmingham•Croatia
Remote
Mid Level
Full Time
4 months ago
remotecustomer successproperty managementCRMPMS
Requirements
- •Exceptional written and verbal communication skills
- •Experience in customer success, hospitality, or property management
- •Confidence using CRM systems, PMS tools, and digital support platforms
- •Strong problem-solving, time management, and organizational skills
- •High emotional intelligence: empathy, patience, and composure under pressure
- •Fluency in English
What You'll Do
- •Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance
- •Guide new landlords and partners through our PMS platform to unlock its full capabilities
- •Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows
- •Track satisfaction metrics, gather feedback, and identify trends to improve our service and product
- •Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey
- •Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships
Nice to Have
- •Fluency in French or other languages
Benefits
- •Make an Impact – Join a company redefining how the world rents and lives
- •Global Exposure – Work with a high-performing international team across markets
- •Career Acceleration – Grow with us as The Flex expands worldwide
- •Performance Rewards – Competitive compensation with results-driven bonuses
- •Remote-First Culture – Work from anywhere; we measure outcomes, not hours
About The Flex
At The Flex, we believe renting a home should be as easy as buying an item from Amazon, that means ensuring our guests have an abundance of choice and flexibility to cancel if their plans change. We aim to help landlords stop paying excessive management fees and help renters live and work comfortably anywhere in the world.
London, UK
100 - 250
Housing