Paris•Casablanca•Constantine•Abidjan•Madagascar•Mauritius•Oran•Rabat•Dakar•Anaba
Remote
Mid Level
Full Time
about 2 months ago
French-speakingremotecustomer experiencebilingualhospitalityreal estate
Requirements
- •Fluency in French and English (written and spoken)
- •Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- •Excellent communication and interpersonal skills
- •Strong organizational abilities and composure under pressure
- •Tech-savvy — comfortable using PMS, CRM, and digital support tools
- •A problem-solving mindset with empathy, patience, and meticulous attention to detail
What You'll Do
- •Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English
- •Guide guests through the reservation, check-in, and check-out processes using PMS tools
- •Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach
- •Accurately document interactions, feedback, and resolutions to help improve service quality
- •Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience
- •Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests
Benefits
- •Real career progression opportunities as we expand globally
- •Competitive compensation plus performance-based incentives
- •Remote-first, results-driven culture — work from anywhere
About The Flex
At The Flex, we believe renting a home should be as easy as buying an item from Amazon, that means ensuring our guests have an abundance of choice and flexibility to cancel if their plans change. We aim to help landlords stop paying excessive management fees and help renters live and work comfortably anywhere in the world.
London, UK
100 - 250
Housing