Hybrid - London•Remote - Anywhere
Hybrid
Mid Level
Full Time
about 1 month ago
💰£40,000 - £45,000
HybridRemote
Requirements
- •Exceptional written communication skills with the ability to simplify complex information
- •Strong sense of brand voice, tone, and audience awareness
- •Highly organized and proactive—comfortable owning communication without being prompted
- •Naturally engaged, visible, and responsive
- •Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility
- •Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- •3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- •Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- •Proven experience communicating updates, timelines, or announcements to a customer audience
What You'll Do
- •Actively manage and engage with the ThriveCart community on a daily basis
- •Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- •Encourage meaningful discussion, participation, and peer-to-peer support
- •Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- •Translate internal information into clear, customer-friendly posts
- •Ensure the community is always informed—no silence, no ambiguity
- •Serve as the voice of ThriveCart within the community
- •Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- •Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- •Plan, host, and moderate webinars, tech-ins, and community sessions
- •Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- •Engage attendees during live sessions and drive post-event discussion within the community
- •Support basic affiliate communications within the community
- •Share affiliate-related updates, announcements, and key dates
- •Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- •Gather community feedback, questions, and sentiment
- •Surface recurring themes, concerns, and opportunities to internal teams
- •Advocate for the community while aligning with company goals
- •Work closely with product, support, marketing, and leadership teams
- •Coordinate announcements, launches, and updates to ensure alignment and accuracy
About ThriveCart
ThriveCart is the leading shopping cart, sales funnel, affiliate program and educational course creation platform empowering SMB's worldwide
Austin, TX, US
50 - 100
eCommerce