Account Manager, NA

Somerville, Massachusetts, United States•Boston HQ

Remote

Mid Level

Full Time

Account ManagerRetail MediaClient SuccessStartupFast-paced environment

Requirements

•Bachelor’s or Master’s degree or equivalent experience
•3+ years of experience in account management, customer success or other client-facing environments
•Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
•Highly curious and eager to learn complex products, business models, and technology quickly
•Analytical mindset — comfortable thinking through data, trends, and business problems
•Strong ownership mentality — you take initiative instead of waiting for instructions
•Excited by startup environments, fast growth, ambiguity, and building things from the ground up
•Mission-driven, ambitious, and motivated to grow your career quickly

•Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform
•Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy
•Work closely with clients to understand their business goals and help translate them into actionable platform strategies
•Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations
•Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes
•Lead client conversations, performance reviews, and strategic discussions with confidence and clarity
•Become a trusted advisor to clients while helping shape the future of retail media infrastructure
•Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops