Somerville, Massachusetts, United States•Boston HQ
Remote
Mid Level
Full Time
13 days ago
technical writingcontent writingstartupAIproduct documentationcommunication
Requirements
- •Bachelor or Master degrees in Journalism, Communications, Marketing, Business, Computer Science, Engineering, or a related field
- •Exceptional written communication skills
- •Ability to understand and explain complex technical concepts
- •Strong curiosity and willingness to learn unfamiliar subjects quickly
- •Experience writing across multiple formats, including documentation, articles, presentations, reports, and customer-facing content
- •Strong information-gathering skills
- •Ability to work independently in a fast-moving startup environment with limited direction
- •Excellent attention to detail and a high quality bar for written work
- •Comfort receiving feedback and iterating quickly
- •Experience working with AI tools as part of your writing workflow
What You'll Do
- •Write and maintain product documentation, guides, FAQs, and knowledge base content
- •Turn technical concepts into clear, customer-friendly explanations
- •Create sales enablement materials, one-pagers, presentations, case studies, and customer-facing content
- •Partner with Product, Engineering, Data Science, and Commercial teams to document new features and capabilities
- •Help shape company messaging, positioning, and storytelling across multiple audiences
- •Support thought leadership content, articles, and executive communications
- •Interview subject matter experts and transform conversations into structured, polished content
- •Edit and improve existing documentation and content for clarity, consistency, and quality
- •Build scalable content systems rather than creating one-off documents
Nice to Have
- •Background in technical writing, product marketing, journalism, consulting, or strategic communications
- •Portfolio demonstrating a range of writing styles and formats
