Bogotá, Bogotá, Colombia; Buenos Aires, Buenos Aires, Argentina; Lima, Peru; Mexico City, Mexico City, Mexico; Santiago, Santiago Metropolitan Region, Chile•Bogota, Colombia•Buenos Aires•Chile Office•Mexico City•Peru
Remote
Mid Level
Full Time
about 1 month ago
Account ManagerLATAMRetail MediaClient-facingStrategic Accounts
Requirements
- •Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
- •3+ years of experience in client-facing roles, ideally in account management, consulting, or customer success.
- •Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
- •Excellent verbal and written communication skills, with a clear and concise style.
- •Strong analytical mindset—you can interpret product data and turn it into client strategy.
What You'll Do
- •Serve as the primary point of contact for a portfolio of strategic accounts, guiding them through onboarding, optimization, and long-term growth on Topsort's platform.
- •Develop a deep understanding of each client's marketplace model, advertiser base, and monetization goals — translating that into actionable product usage and adoption strategies.
- •Partner with clients on auction performance, relevance tuning, and sponsored ad strategy to help them drive measurable GMV and revenue impact.
- •Lead QBRs and performance reviews grounded in real data — impressions, ROAS, fill rates, auction dynamics — and turn insights into clear next steps.
- •Act as the internal voice of the customer, working closely with Topsort's product, engineering, and support teams to surface feedback and accelerate resolutions.
- •Identify and drive upsell opportunities — whether that's expanding ad formats, increasing auction inventory, or unlocking new monetization surfaces.
- •Monitor engagement signals and usage data to proactively flag risks and spot growth opportunities before they become urgent.
Nice to Have
- •Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
About Topsort
Topsort provides AI-powered auction tools and infrastructure APIs to help brands build ad businesses without cookies or user tracking.
Palo Alto, CA, US
50 - 100
Marketing & Advertising