Remote - US
Remote
Senior
Full Time
2 days ago
💰$138,872 - $192,880
remotepresalesvoiceAICPaaStechnical validationsolution architecture
Requirements
- •5+ years of progressive presales or solution architecture experience designing and validating complex multi-product solutions
- •2+ years of expertise in CPaaS, Voice, and/or Contact Center solutions
- •Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR
- •Ability to build prototypes or Proof of Concepts (PoCs)
- •Strong understanding of technical requirements for ISV and HighTech sectors such as multi-tenancy, platform-level scaling, and AI latency
- •Excellent verbal and written communication skills to translate technical complexity into value-based stories
What You'll Do
- •Develop expertise of the Twilio platform, use cases and buyer personas
- •Stay current on CPaaS, contact center, and customer engagement industry trends
- •Scope and build multi-product architectures tailored for ISV and HighTech platforms
- •Support SEs by moving from architecture diagrams to hands-on technical validation including building PoCs or custom integrations
- •Lead the technical validation phase for complex deals ensuring product fit
- •Document technical shifts and novel solution patterns to influence R&D roadmap
Nice to Have
- •Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity
- •Experience collaborating with Product Management to co-design enhancements
- •Experience engaging and influencing C-level executives at large enterprise or scale-up accounts
- •Experience mentoring SE or Sales team members on complex solution sales and technical value-selling
- •Ability to articulate a 2-year technical vision for AI and Voice in the NAMER market
- •Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures
Benefits
- •Competitive pay
- •Generous time off
- •Parental and wellness leave
- •Healthcare
- •Retirement savings program
- •Equity plan eligibility
- •Paid sick time
- •Paid personal time off
- •Paid parental leave
- •Commission eligibility
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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