Twilio logo
    T

    Carrier Deal Desk Manager

    Twilio
    Remote - US
    Remote
    Senior
    Full Time
    💰$96,640 - $142,000
    remotefinanceseniorcarrier deal deskcommercial finance

    Requirements

    • •8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
    • •Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
    • •Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.
    • •Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
    • •Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
    • •Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus.

    What You'll Do

    • •Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures.
    • •Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.
    • •Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions.
    • •Recommend structures and negotiation guardrails based on the analysis.
    • •Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path.
    • •Escalate material exceptions to executive committees with a clear recommendation.
    • •Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions.
    • •Partner with systems and business teams to translate these requirements into our CRM, CLM, or other enterprise workflow controls.
    • •Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
    • •Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.
    • •Coach senior analysts on modeling, financial judgment, and executive recommendations.
    • •Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.

    Nice to Have

    • •Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.
    • •Spanish or Portuguese language skills are a plus.

    Benefits

    • •Competitive pay
    • •Generous time off
    • •Ample parental and wellness leave
    • •Healthcare
    • •Retirement savings program
    • •Equity plan participation
    • •Corporate bonus plan
    • •Paid sick time
    • •Paid personal time off
    • •Paid parental leave

    About Twilio

    Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.

    San Francisco, CA, US
    5000 - 10000
    Developer Tools