Remote - Colombia
Remote
Mid Level
Full Time
about 19 hours ago
remotetechnical supportcustomer successmid level
Requirements
- •2+ years of technical customer support experience
- •Ability to effectively communicate technical concepts; both written and verbal
- •Javascript, APIs, and server side library experience
- •Proficiency with SQL and writing queries
- •Commitment to learning multiple technical products at a deep level
- •Ability to work Mon-Fri 10am - 7pm, with future weekend rotations; Sun-Thurs or Tues-Sat
What You'll Do
- •Troubleshoot technical issues related to Voice, Platform Applications, and Segment
- •Maintain customer promises by keeping tickets updated within SLA
- •Use feedback to improve customer experience and debugging strategies
- •Improve team efficiency by creating internal content and improving the KCS knowledge base
- •Work closely with the product team and account team to improve customer satisfaction
- •Participate in an on-call rotation to support our Enterprise level customers with paid support plans
Nice to Have
- •Technical customer support experience with enterprise software in a related industry
- •Experience using Zendesk and JIRA
- •Experience updating technical documentation through KCS
Benefits
- •competitive pay
- •generous time off
- •ample parental and wellness leave
- •healthcare
- •a retirement savings program
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
Developer Tools