Compliance Operations Specialist 1

Remote - Colombia

Remote

Entry Level

Full Time

remotecompliancefraud preventioncustomer support

Requirements

•Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required
•1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
•Experience working in a fast paced, ambiguous environment, with a strong bias for action
•Empathetic and love working with customers and carriers to solve their problems and questions, backed with data
•Detail-oriented with good organizational skills and comfortable with ambiguity
•Above average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner
•Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust
•Good time management and organizational skills and comfortable working under pressure

•Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
•Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
•Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
•Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions
•Resolve urgent issues impacting businesses, carriers and consumers worldwide
•Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity
•Provide support for customers by email, to ensure customers have an excellent experience with Twilio