Remote - Colombia
Remote
Mid Level
Full Time
3 days ago
remotetechnical supportcustomer serviceAPI support
Requirements
- •Bachelor’s degree or equivalent work experience
- •2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- •A firm understanding of the technology stacks common to the Web ecosystem.
- •Functional knowledge of general-purpose programming languages.
- •Strong problem-solving and technical troubleshooting skills
- •Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- •Ability to de-escalate tense/tough customer situations in a live environment.
- •Excellent reading comprehension, listening, and writing skills.
What You'll Do
- •Work on messaging email cases submitted by both individual developers and major brands.
- •Assist customers with troubleshooting message deliverability issues and debug customer code.
- •Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- •Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
- •File Jira’s to report reproducible bugs and review internal knowledge base to stay up to speed with industry shifts and standards.
- •Work with your manager to surface customer problems to assist in process betterment.
Nice to Have
- •Previous exposure or knowledge of Twilio products.
- •Coding experience in any language (reading and debugging).
- •Previous experience with JIRA or a similar ticketing system.
Benefits
- •Competitive pay
- •Generous time off
- •Ample parental and wellness leave
- •Healthcare
- •Retirement savings program
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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