Remote - US
Remote
Senior
Full Time
4 days ago
💰$116,960 - $171,900
remotesales supportmanagerSaaS
Requirements
- •5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment
- •2+ years of direct people management experience with a focus on coaching and professional development
- •Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics
- •Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates
What You'll Do
- •Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship
- •Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability
- •Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions
- •Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals
- •Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow
Nice to Have
- •Experience managing remote or distributed teams across both North America and Latin America
- •Proficiency in Spanish or Portuguese is a plus but not required
- •Direct Sales experience as an Account Executive, or equivalent
Benefits
- •competitive pay
- •generous time off
- •ample parental and wellness leave
- •healthcare
- •retirement savings program
- •paid sick time
- •paid personal time off
- •paid parental leave
- •eligibility to participate in Twilio’s equity plan
- •eligibility to earn commissions
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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