Remote - US
Remote
Senior
Full Time
about 3 hours ago
💰$155,520 - $228,700
remoteenterprise AIproduct managementAI/MLstaff level
Requirements
- •7+ years of product management experience at fast-paced technology companies
- •At least 3 years experience in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
- •Deep understanding of at least two domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems
- •Proven ability to build products serving diverse user personas within a unified platform strategy
- •Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
- •Proficiency with SQL and ability to analyze data independently
- •Excellent stakeholder management skills with experience influencing senior leaders
- •Demonstrated success delivering measurable business impact through product innovation and operational efficiency
- •Bachelor's degree or equivalent experience
What You'll Do
- •Define and execute the product roadmap for Enterprise AI spanning GTM and Corporate Functions
- •Lead cross-functional product development across multiple business domains
- •Build AI-powered solutions across Sales, Support, Operations, Finance, Legal, and HR functions
- •Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning
- •Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms, contract management platforms, HRIS systems, and internal tools
- •Partner with Engineering, Data Science, and AI/ML teams to operationalize models and build production-grade products
- •Collaborate with business leaders to understand strategic priorities and translate them into product requirements and roadmaps
- •Drive adoption and enablement by working with end users and training teams
- •Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes
Nice to Have
- •Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems
- •Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems
- •Familiarity with sales methodologies (MEDDPICC), support best practices (ITIL), operational excellence frameworks, finance best practices, legal operations, and HR processes
- •Background in building internal tools, operational dashboards, or productivity platforms
- •Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems
- •Track record of driving adoption of new products across large, distributed teams
Benefits
- •Competitive pay
- •Generous time-off
- •Ample parental and wellness leave
- •Healthcare
- •Retirement savings program
- •Equity plan participation
- •Corporate bonus plan
- •Paid sick time
- •Paid personal time off
- •Paid parental leave
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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