Remote - US
Remote
Senior
Full Time
1 day ago
💰$116,960 - $171,900
remotepartner managementprogram managementcustomer successproject management
Requirements
- •Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered
- •5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations
- •Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally
- •Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys
- •Experience with documentation management and content creation for program guides and enablement resources
- •Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments
What You'll Do
- •Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience
- •Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs
- •Collaborate with marketing to drive engagement through partner events and certifications
- •Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings
- •Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success
- •Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments
- •Contribute to strategic projects aimed at enhancing the partner experience and overall program impact
- •Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency
- •Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams
- •Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success
Nice to Have
- •MBA is a plus
- •Experience in SaaS or cloud-based technology environments
- •Demonstrated understanding of partner programs and partner experience best practices
- •Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC)
- •Proven expertise in partner onboarding, support management, and developing partner-focused workflows
- •Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners
- •Experience in managing partner communications, tracking partner support tickets, and executing partner events
Benefits
- •Competitive pay
- •Generous time off
- •Ample parental and wellness leave
- •Healthcare
- •Retirement savings program
- •Equity plan
- •Corporate bonus plan
- •Health care insurance
- •401(k) retirement account
- •Paid sick time
- •Paid personal time off
- •Paid parental leave
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
Developer Tools