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    Principal Internal Communications Manager

    Twilio
    Remote - US
    Remote
    Senior
    Full Time
    7 days ago
    💰$141,520 - $208,000
    remoteinternal communicationsprincipalseniortechnology companycrisis management

    Requirements

    • 10+ years of experience in internal communications, corporate communications, or crisis management at a principal or senior manager level within a global technology company
    • Demonstrated experience as a trusted right-hand to communications leadership, steering program strategy and executing on the ground
    • Deep experience managing highly confidential and sensitive communications around M&A, restructuring, legal actions, and complex workplace issues
    • Exceptional emotional intelligence and discretion with ability to influence C-suite executives and legal counsel
    • Strong project management skills with ability to manage multiple projects and stakeholders
    • Proven ghostwriting ability for various leaders with quick adaptation to tone and style
    • Masterful storytelling and writing skills to distill complex legal, regulatory, or organizational nuances into clear employee communications

    What You'll Do

    • Partner on Global IC Strategy by co-architecting the overarching strategic direction and execution of the internal communications program
    • Partner closely with PR/External Comms to align internal and external narratives during strategic projects and crises
    • Lead highly sensitive employee communications including employment legal issues, ethics and misconduct cases, regulatory or legal actions, and safety & security incidents
    • Manage transactional & structural change communications for Mergers & Acquisitions, strategic transactions, organizational redesigns, and executive transitions
    • Advise on social issues by providing strategic counsel and developing messaging frameworks
    • Collaborate cross functionally with Legal, HR, Employee Relations, Security, and Corporate Affairs to operationalize communications around sensitive matters
    • Support finance communications by partnering with Finance and ghostwriting for the CFO on companywide financial moments and internal communications
    • Flex across the IC portfolio by supporting Q&A prep, All Hands support, communications campaigns, and other writing and strategic needs

    Benefits

    • Competitive pay
    • Generous time off
    • Ample parental and wellness leave
    • Healthcare
    • Retirement savings program
    • Equity plan eligibility
    • Corporate bonus plan eligibility
    • Paid sick time
    • Paid personal time off
    • Paid parental leave

    About Twilio

    Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.

    San Francisco, CA, US
    5000 - 10000
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