United States (Remote)
Remote
Mid Level
Full Time
about 2 months ago
💰$60,000 - $80,000
remote
Requirements
- •Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
- •A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
- •Strong communication and project management skills — you're organized, empathetic, and proactive
- •Ability to explain technical concepts in a clear, approachable way to a variety of audiences
- •Comfortable working with data and tools to track customer behavior and progress
- •A collaborative mindset — you love working cross-functionally to deliver better outcomes
What You'll Do
- •Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
- •Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
- •Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
- •Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
- •Document and scale onboarding processes that support repeatability and efficiency
- •Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
Nice to Have
- •Familiarity with product-led growth (PLG) motions or usage-based models
About Typeform
Typeform is a no-code SaaS platform offering tools that assist companies to engage with their audience and grow business.
Barcelona, Spain
500 - 1000
Marketing & Advertising