United States (Remote)
Remote
Mid Level
Full Time
13 days ago
💰$65,000 - $95,000
remoteET timezone preferredSaaS experience preferred
Requirements
- •Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- •Easily builds rapport with customers and team members
- •A proven track record of expansions and renewals
- •Process-driven and analytical
- •Can identify and communicate trends in their book of business
- •Strong written and verbal communication skills
- •Ability to breakdown and communicate technical terminology in a non-technical manner
- •A passion for delivering the quality level of service
- •Natural curiosity and enthusiasm
- •A team-focused, collaborative instinct
- •Flexible, open to change, and a sense of humor
What You'll Do
- •Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- •Introduce new opportunities to expand usage and optimize client experiences
- •Use internal tools to monitor customer health, usage metrics, and progress
- •Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- •Identify expansion opportunities and negotiate and close renewals
- •Deliver account reviews and information around trends to leadership and cross functional teams
- •Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development
Nice to Have
- •Excited about the tools
- •Time and work management skills to prioritize customer engagements and requests
- •Previous experience working in a fast-paced organization
Benefits
- •5-10% bonus depending on level and performance
- •Equitable pay based on location, experience, education, and skillset
About Typeform
Typeform is a no-code SaaS platform offering tools that assist companies to engage with their audience and grow business.
Barcelona, Spain
500 - 1000
Marketing & Advertising