San Francisco United States•TELECOMMUTE•San Francisco, California, United States
Remote
Director
Full Time
about 1 month ago
💰$145,000 - $160,000
remotefull-timeB2B SaaScustomer successaccount managementdirector
Requirements
- •8+ years of B2B SaaS account management or customer success experience
- •Experience managing large, complex enterprise relationships
- •Familiarity with corporate social responsibility (CSR), ESG, or employee engagement landscape
- •Experience working with or selling into CSR, HR, or Sustainability leaders
- •3+ years leading and developing client-facing CS or AM teams
- •Executive presence and superior communication skills
- •Proven success growing enterprise accounts through expansion and retention
- •Strong partnership with Sales on renewal strategy and expansion pipeline
- •Highly data-driven with ability to build reporting frameworks and translate insights
- •Strong internal influence skills to represent customer voice cross-functionally
- •Problem-solving skills to create scalable processes and playbooks
- •Passion for mission and belief in technology for social impact
What You'll Do
- •Lead and develop the Customer Success team
- •Drive retention, expansion, and NRR growth across corporate partner base
- •Ensure partners are engaged and utilizing programs and services
- •Manage executive relationships across largest enterprise accounts
- •Set clear expectations and conduct coaching and performance reviews
- •Define and own key CS/AM metrics such as NRR, retention, utilization, and renewal rates
- •Report to senior leadership on team performance and account health
- •Develop and improve CS playbooks, account management methodologies, and operational frameworks
- •Coach CSMs through complex enterprise accounts and strategic negotiations
- •Oversee strategic account management across enterprise portfolio
- •Drive customer retention and expansion through account strategy and executive engagement
- •Serve as liaison between Customer Success and other departments
- •Develop reporting infrastructure and operational visibility tools
Benefits
- •Remote full-time role
- •Competitive salary
- •Health, Dental, and Vision benefits
- •Unlimited PTO, Holiday, and Birthday off
- •Unlimited Social Impact Time Off (SITO)
- •Company-wide paid holiday break between Christmas and New Year’s Eve
- •Mission-aligned company events and volunteering
- •Inclusive, exciting start-up culture
- •Accelerated career and personal growth
- •Culture Club
About Visit
Visit.org is a SaaS platform for employee-driven corporate social responsibility (CSR).
New York, NY, US
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