Social Impact Program Manager, Enterprise Accounts (Remote, in Seattle, WA)

Seattle United States•TELECOMMUTE•Seattle, Washington, United States

Remote

Mid Level

Full Time

18 days ago

💰$75,000 - $90,000

remotestartupsocial impactcustomer successprogram management

Requirements

•3+ years of experience in customer success, account management support, or operations
•Experience using Salesforce to improve efficiency across operations
•Comfortable and confident in client-facing communications
•Strong attention to detail and superior organizational skills
•Ability to multitask and prioritize to manage multiple projects on tight timelines
•Candidate would ideally be located in Washington
•Experience working in a fast-paced startup environment
•Passion for the mission and desire to make an impact in the world through technology

•Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
•Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
•Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
•Plan and coordinate large-scale volunteer events including logistics, timelines, registrations, materials, and internal and stakeholder management
•Ensure successful day-of execution by collaborating with the Events & Logistics team for space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants
•Maintain planning trackers and calendars to keep internal and external teams aligned
•Track and report key program metrics such as number of events, volunteer participation, cost per head, satisfaction scores, and social impact
•Maintain internal documentation including SOPs, best practices, and planning templates
•Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events