San Francisco United States•TELECOMMUTE•San Francisco, California, United States
Remote
Director
Full Time
3 days ago
💰$145,000 - $160,000
remotefull-timeB2B SaaSenterprise accountsCSRcustomer successdirector
Requirements
- •8+ years of B2B SaaS account management experience in enterprise CSR team leadership, with deep knowledge of the CSR ecosystem
- •Proven experience navigating multi-threaded relationships and complex buying networks across large enterprise organizations
- •3+ years leading and developing high-performing, client-facing teams
- •Executive presence and superior communication skills
- •Demonstrated success growing enterprise accounts through expansion, cross-sell, and net-new departmental engagement
- •Strong partnership with Sales on renewal strategy, expansion pipeline, and seamless handoffs
- •Advocate for enterprise CSR, ESG, and sustainability leaders internally
- •Data-driven with ability to interpret performance metrics and identify trends
- •Strong problem-solving skills with ability to break down ambiguity into clear, actionable plans
- •Passion for mission and desire to make an impact through technology
What You'll Do
- •Oversee the strategic management of enterprise accounts by applying a deep understanding of corporate social responsibility (CSR) priorities, trends, and challenges to drive growth, renewal success, and maximum utilization of services
- •Drive enterprise retention and expansion through proactive account strategy and cross-functional alignment
- •Support high-stakes client engagements, renewals, escalations, and strategic negotiations as needed
- •Manage and significantly expand contract value over time for Fortune 500 or large, complex enterprise clients through expansion, cross-sell, and departmental engagement
- •Set clear performance expectations, KPIs, and account ownership standards aligned to revenue, utilization, renewal, and impact goals
- •Conduct regular performance reviews, provide coaching, and build long-term capability within the team
- •Establish scalable account management methodologies, playbooks, and best practices to improve consistency and execution quality
- •Develop and refine operational frameworks to improve efficiency, visibility, forecasting accuracy, and account governance
- •Act as a strategic liaison between Account Management and cross-functional teams, including Sales, Supply, Content, Product, Marketing, and Operations
- •Advocate for enterprise client needs internally to influence product improvements and service enhancements
Nice to Have
- •Experience in the CSR, ESG, or HR tech space
Benefits
- •Remote full-time role
- •Competitive salary
- •Health, Dental, and Vision benefits
- •Unlimited PTO, Holiday, and Birthday off
- •Unlimited Social Impact Time Off (SITO)
- •Company-wide annual paid holiday break between Christmas and New Year’s Eve
- •Mission-aligned company events/volunteering
- •Inclusive, exciting start-up culture
- •Accelerated career and personal growth
- •Culture Club
About Visit
Visit.org is a SaaS platform for employee-driven corporate social responsibility (CSR).
New York, NY, US
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