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    Community Management Associate

    Wikimedia
    Remote
    Remote
    Junior
    Full Time
    1 day ago
    💰$62,074 - $93,077
    remotecommunity managementsocial mediamarketingjunior

    Requirements

    • +2 years of experience in community management across social media platforms
    • Strong understanding of social media platform dynamics and messaging (TikTok, Instagram Reels, YouTube Shorts)
    • Ability to engage authentically with online communities and manage multiple accounts or brands
    • Experience using social listening tools
    • Excellent written and verbal communication skills
    • Experience developing a unique tone of voice for brands on social media
    • Sound editorial judgement
    • Cultural awareness and sensitivity
    • Comfortable working cross-functionally with distributed, remote teams across time zones and geographies

    What You'll Do

    • Engage and grow online communities
    • Develop tone-of-voice guidelines
    • Identify real-time cultural moments
    • Help build a Gen Z-focused social media presence
    • Develop and document a community management playbook
    • Experiment with and evolve social tone of voice
    • Identify and act on engagement opportunities
    • Surface and amplify community stories and impact moments
    • Stay current with social media platform innovations and trends
    • Recommend and test community management and social listening tools
    • Track and report on engagement performance and community sentiment
    • Contribute to experimentation and reporting on community management tactics

    Nice to Have

    • Curiosity and enthusiasm for the Wikimedia mission and free knowledge
    • Flexibility and resilience
    • Openness to experimentation and learning from results
    • Collaborative spirit and commitment to working across diverse teams
    • A sense of humor and a genuine love of the internet
    • Ability to thrive in a fast-paced, dynamic environment, and comfortable with ambiguity

    Benefits

    • Remote work
    • Competitive and equitable salary
    • Inclusive and equitable workplace
    • U.S. Benefits & Perks (link provided)

    About Wikimedia

    Wikimedia Foundation encourages the development and distribution of free educational content with projects such as Wikipedia.

    San Francisco, CA, US
    500 - 1000
    Media & Entertainment