Gibraltar - Remote•Global
Remote
Mid Level
Full Time
23 days ago
remoteoperationsfintechcryptocurrency
Requirements
- •Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution
- •Bachelor's degree or equivalent in Business Administration or a related field
- •Proven experience in payments, banking, financial reconciliation, or card disputes
- •Strong work ethic with ability to prioritize and manage multiple tasks in a dynamic environment
- •Excellent communication skills in written and spoken English
- •Strong analytical and problem-solving abilities
- •Data-oriented mindset with advanced Excel or database skills and high attention to detail
- •Keen interest in technology and cryptocurrencies
- •Ability to work with minimal supervision
- •Must be organized, proactive, and a self-starter
- •Problem-solving attitude with focus on integrating solutions into daily workflows
What You'll Do
- •Troubleshoot and resolve issues related to customer transactions
- •Perform daily or weekly payments to vendors or business partners
- •Manage transaction statements to perform reconciliations of company assets
- •Carry out controls to ensure financial data quality, completeness, and integrity
- •Monitor transaction processing including authorizations and settlements
- •Manage debit card transaction disputes and fraud claims
- •Assist the Customer Support team with customer inquiries
- •Assist with various operations-related tasks ensuring timely completion
- •Contribute to ad hoc tasks and projects with a flexible and proactive attitude
- •Develop, maintain, and improve operational policies, processes, and procedures
- •Identify, propose, and document enhancements to processes and internal controls
Nice to Have
- •Experience with Jira, Confluence, Miro
- •Experience with Finastra or other Core Banking Platforms
- •Experience with G-Suite, Slack, Zoom
- •Experience with Mastercard Connect, VISA Online
- •Dedicated workspace
- •Reliable internet connection with fastest speed possible
- •Devices and essential equipment meeting minimal technical specifications
- •Alignment with company values and values-driven leadership principles
Benefits
- •Work 100% remotely from anywhere in the world
- •Flexible PTO plan
- •Yearly budget for individual learning and development goals
- •Collaborate, learn, and grow with a high-performance team
- •Great work-life balance with autonomy and collaborative teamwork
About Xapo Bank
Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault.
Palo Alto, CA, US
10 - 50
Finance